The focus here is on leading the content strategy and content roadmap for key client portals both online and mobile and working with technical and content partners to ensure those portals are the best in class. We want you to be a creative force within the company pushing technology to produce exceptional engaging and interactive campaigns
Principal Responsibilities
Client Portals, Applications and Services
Responsible for management of key client portals
Work with clients to plan the management of their online and mobile portals
Responsible for user experience, user interface and the customer journey
Content, Promotions and Campaigns
Liaise with content providers for new releases and release schedules
Identify, plan and execute promotional campaign schedules
Secure prizes/incentives and added value from content partners to support promotions
Manage and coordinate the production of campaign creative copy and activities including wireframes, storyboards, microsites, asset and banner development to meet campaign deadlines and objectives
Manage internal and external resources to implement promotion and category changes on the CMS to meet campaign deadlines and objectives.
Report, analyze and present sales statistics on a weekly and monthly basis to management team and clients and adapt retail offering accordingly
Team and People
A team player with an ability to impress, influence and motivate others.
See the big picture whilst all the time keeping on top of the finer detail.
Expected to build upon existing processes them to integrate changes in the business to ensure team KPI’s are achieved and exceeded
Support Senior Account Manager in governance service review sessions with key clients
Key Performance Indicators
Results focused
Increase digital services revenues to meet targets set quarterly
Provision of accurate weekly and monthly reporting statement
Deliver service objectives including sales, impressions or conversions.
Ensure client portals are best in class in the market
Well planned and executed promotions and campaigns that meet client expectations
Proven experience in a fast paced digital retailing/e-commerce environment
Experience Required
Proven experience in a fast paced digital retailing/e-commerce environment
Good knowledge of analytic products, excel and reporting
Good knowledge of SEO and SEM and social marketing products
Expert knowledge of Microsoft Office
Understanding of content management systems and mobile products
Able to converse commercially with clients and suppliers
Good understanding of promotion and campaign metrics
